Cloud Computing & Applications

 

Office 365

Microsoft Office 365 is a full suite of cloud productivity applications for businesses, including Outlook for email, Word and Excel for document processing. Teams and Sharepoint for collaboration and file sharing. Your data is hosted in the cloud which makes it secure and accessible from any location. In some cases, office 365 can remove the need for an onsite server, lowering your overall IT running costs. For more information and pricing you can visit https://www.microsoft.com/en-us/microsoft-365

G Suite

G Suite is google's version of Office 365. They also offer a full suite of cloud productivity applications for businesses, including Gmail for email, Docs for document processing, Meet, Calendar and Drive for collaboration and file sharing. Google offers a very clean and easy to use package that integrates with a lot of third-party software applications. For more information and pricing you can visit https://gsuite.google.com/

 

Cloud storage

Cloud storage gives businesses a safe and secure way to share and save information. Smaller businesses may use Office 365 Sharepoint or Google Drive. Larger organisations may require a dedicated server hosted in a data centre. 

 

Help Desk

Help desk software enables organisations to respond better to customer service enquiries. Customers communicate with your team via phone, email, instant messaging, social media, and website enquiries. Fully integrated help desk software is essential to keep track of every conversation. All modern help desk software is Cloud-based making it easy to implement into organisations.

 

Contact Center

An inbound contact centre can manage a high number of inbound calls and distribute them as efficiently as possible to the correct people. Cloud-based contact centres are more common now then hardware-based systems. This has dramatically reduced the cost of contact centres. It gives the user better data for reports. Large TV displays are used to monitor real-time traffic and PC softphones with headsets are used to answer calls. Call centre sizes typically range from 5 to 500 seats. A Cloud PBX can be used as a call centre if the requirements are within the limitations of the system. Larger, more customisable contact centre solutions are also available 

 

CRM

Customer Relationship Management (CRM) software can help organisations manage and analyse interactions with past, current and potential customers. Most CRM software is a Cloud-based web application that you access using your web browser. It can be a difficult and time-consuming process to find the right CRM for your business. There are many options available, all at varying price points. Most offer a free trial so you can test how the application works before committing to a monthly subscription. 

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