Terms & Conditions

Last updated: December 3, 2024

1. Agreement to Terms

By accessing our website or using our services, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree to these terms, please do not use our services.

2. About Bcom IT Solutions

Bcom IT Solutions (ABN: 92636893108) is an Australian business providing professional IT services, computer repair, and technical support to customers in Gold Coast and Brisbane regions.

3. Services Provided

We provide the following IT services:

• Computer and laptop repair
• Virus and malware removal
• Network and Wi-Fi setup
• Business IT support and consulting
• Data recovery and backup solutions
• Cybersecurity services
• IT training and support
• Hardware installation and upgrades

4. Service Booking and Appointments

4.1 Booking Process

Services can be booked through our online booking system, by phone, or by email. All bookings are subject to availability and confirmation.

4.2 Appointment Confirmation

We will contact you within 2 hours during business hours to confirm your appointment details and provide an estimated arrival time.

4.3 Cancellation and Rescheduling

You may cancel or reschedule appointments with at least 2 hours notice. Cancellations with less than 2 hours notice may incur a call-out fee.

5. Pricing and Payment

5.1 Pricing Structure

Our pricing includes:

• Diagnostic fee: Applied to initial assessment
• Hourly rates: For ongoing work and repairs
• Fixed prices: For specific services where applicable
• Parts and materials: At cost plus reasonable markup

5.2 Quotes and Estimates

We provide upfront quotes before commencing work. Quotes are valid for 30 days and may be subject to change if additional issues are discovered.

5.3 Payment Terms

Payment is due upon completion of services unless other arrangements have been made. We accept cash, bank transfer, and major credit cards.

5.4 No Fix, No Fee Policy

If we cannot resolve your primary issue, you will not be charged for the repair attempt. Diagnostic fees may still apply.

6. Service Limitations and Warranties

6.1 Service Warranty

We provide a 30-day warranty on our workmanship. This warranty covers the specific work performed and does not extend to:

• Pre-existing hardware failures
• Damage caused by misuse or accidents
• Software issues caused by user actions
• Normal wear and tear

6.2 Parts Warranty

Replacement parts are covered by manufacturer warranties. We will assist with warranty claims where applicable.

6.3 Data Protection

While we take reasonable precautions to protect your data during service, we strongly recommend backing up important data before service. We are not liable for data loss during repairs.

7. Customer Responsibilities

7.1 Access and Safety

Customers must provide safe access to equipment and work areas. Any safety hazards must be disclosed before service begins.

7.2 Accurate Information

Customers must provide accurate information about problems, previous repairs, and system configurations.

7.3 Data Backup

Customers are responsible for backing up important data before service. We recommend regular backups as part of good IT practice.

8. Limitation of Liability

Our liability is limited to the cost of services provided. We are not liable for:

• Indirect, consequential, or incidental damages
• Loss of business, profits, or data
• Damages exceeding the amount paid for services
• Issues arising from pre-existing conditions

9. Intellectual Property

All content on our website, including text, graphics, logos, and software, is protected by intellectual property laws. You may not reproduce or distribute our content without permission.

10. Privacy and Confidentiality

We respect your privacy and maintain confidentiality of your information. Please refer to our Privacy Policy for detailed information about data handling.

11. Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including natural disasters, pandemics, or government restrictions.

12. Dispute Resolution

12.1 Initial Resolution

We encourage customers to contact us directly to resolve any concerns or disputes.

12.2 Formal Complaints

Formal complaints should be submitted in writing and will be investigated promptly.

12.3 Legal Jurisdiction

These terms are governed by Queensland and Australian law. Any legal disputes will be resolved in Queensland courts.

13. Service Areas and Travel

We provide on-site services throughout Gold Coast and Brisbane regions. Travel charges may apply for locations outside our standard service areas.

14. Business Hours and Emergency Services

Standard business hours are Monday-Friday 8AM-6PM, Saturday 9AM-4PM. Emergency services may be available outside these hours at premium rates.

15. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on our website with an updated effective date. Continued use of our services constitutes acceptance of modified terms.

16. Consumer Rights

Nothing in these terms excludes, restricts, or modifies rights under Australian Consumer Law that cannot be excluded, restricted, or modified.

17. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

18. Contact Information

For questions about these Terms and Conditions or our services, please contact us:

19. Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.