Privacy Policy

Last updated: December 3, 2024

1. Introduction

Bcom IT Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our IT services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Book our services through our online booking system
• Contact us via phone, email, or contact forms
• Subscribe to our newsletter or marketing communications
• Engage with us on social media platforms

This information may include:

• Name and contact information (phone number, email address, postal address)
• Service preferences and requirements
• Payment information (processed securely through third-party payment processors)
• Communication history and service records

2.2 Technical Information

When you visit our website, we may automatically collect certain technical information, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our website
• Referring website and search terms used

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our IT services
• To process bookings and communicate about appointments
• To respond to your inquiries and provide customer support
• To send service-related communications and updates
• To improve our website and services
• To comply with legal obligations
• To send marketing communications (with your consent)

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as:

• Payment processing companies
• Email service providers
• Website hosting and analytics services
• Appointment scheduling platforms

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Secure data storage and backup procedures

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Service records may be retained for up to 7 years for business and legal purposes.

7. Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to processing of your personal information
• Withdraw consent for marketing communications

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

13. Australian Privacy Principles

This Privacy Policy is designed to comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). We are committed to handling your personal information in accordance with these principles.