Gold Coast IT support — call, email, or book online.
Fast response, local team, no call centres.
Choose a time that suits you
Serving Gold Coast, QLD · ABN: 92 636 893 108
bcom ICT is a locally owned and operated IT support business serving the Gold Coast. There are no call centres, no offshore helpdesks, and no automated phone trees. When you call, email, or submit a request, you are dealing directly with a local Gold Coast technician who knows the area and understands the kinds of IT issues that affect Gold Coast businesses.
Whether you are a business in Southport dealing with a server fault, a home user in Burleigh Heads with a slow laptop, or a tradesperson in Nerang who needs a new phone system, the process is the same: contact us, describe the issue, and we will tell you honestly what is involved and how quickly we can help.
Response times depend on the nature of the request and whether you are a managed IT customer or an ad hoc client. The table below gives a realistic guide to what to expect.
Once you get in touch, the first step is a short conversation to understand the issue. This is not a sales call — it is a practical discussion about what is happening, what you have already tried, and what the most efficient path to a fix looks like. In most cases, we can give you a clear idea of the likely cause and the time involved before any work begins.
For remote support issues — software problems, Microsoft 365 configuration, email setup, slow performance — we can often connect to your device promptly and resolve the issue without a site visit. For hardware faults, network cabling, phone system installation, or anything that requires physical access, we will schedule an on-site visit at a time that suits you.
There are no surprise invoices. Before any chargeable work begins, we will confirm the scope and give you a clear indication of the cost. For larger projects, we provide a written quote. For standard support calls, we work to our published hourly rate with no hidden fees.
We provide on-site IT support across all Gold Coast suburbs, from Coolangatta in the south to Coomera in the north, and west to Nerang and Robina. Common areas we service include Southport, Burleigh Heads, Varsity Lakes, Palm Beach, Surfers Paradise, Broadbeach, Helensvale, and surrounding suburbs. If you are unsure whether we cover your address, call us on 07 3041 8993 and we will confirm.
Remote support is available to clients anywhere in Australia. For businesses outside the Gold Coast that need managed IT, cloud support, or Microsoft 365 assistance, remote support is fully available without geographic restriction.
Standard business hours are Monday to Friday, 8am to 5pm. Saturday appointments are available by arrangement for clients who cannot accommodate a weekday visit. After-hours and weekend support for critical business faults is available to managed IT customers under their service agreement. For ad hoc clients, after-hours callouts are available at a premium rate — call 07 3041 8993 to discuss.
Yes. On-site visits include a standard callout fee plus an hourly rate. The callout fee covers travel and the first portion of the visit. All charges are confirmed before work begins — there are no surprise invoices.
Remote support is available to businesses anywhere in Australia. On-site visits are limited to the Gold Coast region. For businesses in Brisbane or the Tweed Coast, contact us to discuss whether we can assist.
Call or email us and describe the issue. In most cases, we can tell you immediately whether it is likely to be resolvable remotely. Software issues, configuration problems, and performance issues are usually handled remotely. Hardware faults, cabling, and physical installations require an on-site visit.
For remote support, there is a minimum charge equivalent to one hour of remote support time. For on-site visits, the callout fee applies as a minimum. We will always confirm the likely cost before starting work.