bcom ICT can be reached on 07 3041 8993 or at [email protected]. Calls are returned during business hours — 8:00am to 5:00pm, Monday to Friday, Brisbane time. Managed and SLA clients have contracted response targets under their agreement; every other enquiry receives a best-effort response, usually the same business day. We attend sites across the Gold Coast and support businesses remotely Australia-wide. Call 07 3041 8993.
Get in touch
- Phone
- 07 3041 8993
- [email protected]
- Where we work
- Gold Coast QLD, Australia
- Hours
- Mon–Fri, 8am – 5pm
Our digital assistant answers any time; calls are returned in business hours. After hours our AI operator takes the details and escalates.
Managed and SLA clients have contracted response targets. Every other enquiry receives a best-effort response — usually the same business day, and generally within one business day.
Our technicians come to you. On-site across the Gold Coast; managed, remote and cloud services Australia-wide.
Phones always answered. Work is actioned during business hours, except for managed and SLA clients on a critical fault.
Emergencies
If you think you've been breached, call rather than email. Don't turn anything off and don't delete anything — here's what to do in the first hour.
Where we work
We come to you. On-site attendance covers the whole Gold Coast, from Coomera in the north to Coolangatta and Tweed Heads in the south, with managed, remote and cloud services delivered Australia-wide.
Before you call, it helps to know
- What's affected — one person, one system, or everyone. That sets the priority.
- When it started, and whether anything changed just before — an update, a new device, a power cut.
- Whether there's a workaround, or the business has genuinely stopped.
- Any error message, word for word or as a photo. It saves a surprising amount of time.
None of it is essential. Call and we'll work it out together — our priority matrix explains how we classify it once we know.
Book a technician online
A first hour on site booked through our calendar is a fixed $252 inc GST — $67 less than the same visit arranged by phone. The calendar is live, so the times you see are times we actually have.
Questions Gold Coast businesses ask us
How do I contact bcom ICT?
Call 07 3041 8993, email [email protected], or use the enquiry form on this page. Our digital assistant answers the phone at any hour, but calls are returned during business hours — 8:00am to 5:00pm, Monday to Friday, Brisbane time — usually the same business day. Managed and SLA clients have contracted response targets under their agreement; every other enquiry receives a best-effort response. We attend sites across the Gold Coast and support businesses remotely Australia-wide.
What happens after I get in touch?
We call you back to understand the problem — usually the same business day, and generally within one business day. If it can be fixed remotely we'll often start there and then, at $190 + GST per hour with no call-out. If it needs someone on site, we book a visit — same day where we can — at a $100 + GST call-out plus the hourly rate, agreed before anyone gets in a car.
Is the first conversation free?
Yes. The first conversation and an initial look at your systems are free, with a short written summary of what we'd fix first that you keep either way. A detailed review is a fixed fee, quoted before it starts.
Do you charge to quote?
No. Quoting is free, and we quote before starting work rather than invoicing afterwards. Business IT support is $190 + GST per hour ($209.00 inc GST), with a $100 + GST call-out on on-site work. Remote support carries no call-out.
What if it's an emergency?
Call rather than email. Business hours are 8:00am to 5:00pm, Monday to Friday, Brisbane time. If you think you've been breached, don't turn anything off or delete anything — see cyber incident response for what to do in the first hour.
Do you work outside the Gold Coast?
On-site work is Gold Coast based. Managed IT, cybersecurity, the SOC, Microsoft 365 and cloud work are delivered remotely to businesses anywhere in Australia.