Gold Coast's local IT team — real people, fast response.
No call centres, no long waits.
Already spoken to us? Use the button below to start a remote support session. We can connect directly to your device and fix most software issues without needing to visit you in person.
Click the button below to open Splashtop SOS. Download and run the small program — no installation required. Under 30 seconds.
The program displays a 9-digit session code unique to your device.
Call 07 3041 8993 or email us the code. We'll connect — you can see everything we do.
Opens Splashtop SOS in a new tab · Safe, encrypted · You stay in control at all times
Need help remotely? See our remote IT support Gold Coast page or book on-site IT support Gold Coast.
Getting IT support should be straightforward. bcom ICT offers three ways to get help: call us directly, submit a support request online, or connect via remote support if you have already spoken to us. There are no automated queues, no offshore helpdesks, and no waiting days for a callback. You speak to a local Gold Coast technician who can assess the issue and give you a clear answer about what is involved.
The right support option depends on the nature of the problem. Software issues, slow performance, email configuration, and Microsoft 365 problems are typically resolved remotely in a single session. Hardware faults, WiFi dead zones, phone system installation, and network cabling require an on-site visit. If you are unsure which applies to your situation, call 07 3041 8993 and describe the issue — we will tell you the most efficient path to a fix.
We connect directly to your device using Splashtop SOS — a secure, encrypted remote access tool. You can see everything we do and end the session at any time. Most software issues, configuration problems, and performance issues are resolved this way without requiring a site visit. availability in most cases.
For hardware faults, network cabling, WiFi installation, phone system setup, and anything that requires physical access, we visit your Gold Coast premises. On-site visits are typically scheduled fast response or next business day across all Gold Coast suburbs.
For Gold Coast businesses that want proactive IT management rather than reactive break-fix support, our managed IT service provides monitoring, maintenance, and a 4-hour response SLA for a fixed monthly fee per device. No surprise invoices, no waiting in a queue.
For quick questions, advice, or to log a support request, call 07 3041 8993 during business hours or email [email protected]. Emails are responded to within 2 business hours. Phone calls are answered directly by a technician.
Remote support via Splashtop SOS is the fastest way to resolve software-based IT issues. The process takes under two minutes to set up and requires no prior installation on your device. Here is what to expect:
Call 07 3041 8993 or submit a support request. We will confirm the issue is suitable for remote resolution and give you the go-ahead to start the session.
Click the remote support button on this page. Download the small program — it does not require installation and runs directly. This takes under 30 seconds on a standard internet connection.
The program displays a unique 9-digit session code. Tell us the code by phone or email. We will connect to your device — you can see everything we do on screen at all times.
We work through the issue with you watching. Once resolved, the session ends automatically and the program can be deleted. No software remains on your device after the session.
Remote support is effective for a wide range of common IT issues. Software crashes, slow performance, virus removal, email configuration, Microsoft 365 setup, printer driver issues, Windows Update problems, and network connectivity troubleshooting are all typically handled remotely. If the issue turns out to require physical access — a faulty hard drive, a failed network port, or a hardware replacement — we will tell you upfront and schedule an on-site visit instead.
Remote support is not suitable for situations where the device cannot connect to the internet, where the operating system will not load, or where physical hardware needs to be replaced. In these cases, an on-site visit or a bring-in repair is the appropriate option. Call 07 3041 8993 to discuss the best approach for your situation.
On-site support is available across all Gold Coast suburbs including Southport, Burleigh Heads, Robina, Nerang, Helensvale, Coomera, Palm Beach, Varsity Lakes, Coolangatta, Surfers Paradise, Broadbeach, and surrounding areas. Remote support is available to clients anywhere in Australia. If you are unsure whether we cover your address for on-site visits, call us to confirm.
Last updated: July 2026 · Reviewed by the bcom ICT team