bcom ICT runs its own cloud PBX platform for Gold Coast businesses — $25.00 + GST per user per month, unlimited outbound calls to Australia and New Zealand, no lock-in contracts. Includes Microsoft Teams direct routing so your team can use Teams as their business phone on any device. Easy installation, predictable cost, one bill.
Our VoIP platform is priced simply — a monthly per-user fee and a one-time setup cost. No hidden call charges for standard Australian and New Zealand calls, no annual contracts, no per-minute billing surprises at the end of the month. Here is exactly what is included.
$25.00 + GST per user per month
Includes unlimited outbound calls to Australian and New Zealand landlines and mobiles (fair use policy applies). Inbound calls included. No per-minute charges for standard AUS and NZ calls. Month to month — no lock-in contract, cancel any time with standard notice.
$100.00 + GST per user
Covers full system configuration, number porting or new number allocation, handset programming, Teams direct routing setup if required, AI feature configuration and staff onboarding. Paid once at installation — no ongoing setup or administration fees.
From approx. $350.00 per handset
Use your existing SIP-compatible desk phones at no additional hardware cost. If you need new handsets we supply quality SIP phones and certified Microsoft Teams phones (including Yealink Teams Phones) — quoted per device based on your requirements.
All pricing excludes GST. Fair use policy applies to unlimited call inclusions — standard business call volumes are covered. International calls outside Australia and New Zealand charged separately at standard rates. Call 07 3041 8993 for a full quote based on your team size and requirements.
We run our own cloud PBX platform — not a third-party reseller — so we control the service, the pricing and the support. VoIP can be bundled with our managed IT services for Gold Coast businesses, meaning your phone system and IT support are covered by a single provider on a single monthly bill. For traditional on-site and cloud PBX installations see our business phone systems Gold Coast page. VoIP is part of our broader telecommunications services Gold Coast offering.
Full setup and configuration of your Gold Coast business on our own cloud PBX platform — number allocation or porting, handset programming, call routing, hunt groups, voicemail and auto-attendant all configured and ready on day one.
Connect our VoIP platform to your Microsoft Teams environment via direct routing — your Gold Coast team makes and receives business calls directly inside Teams on PC, Mac or mobile without a separate phone app or handset.
Supply and configuration of certified Microsoft Teams phones including Yealink Teams Phones for Gold Coast businesses — fully integrated with Teams and your cloud PBX, no separate SIP configuration required.
Intelligent auto-attendant configured for your Gold Coast business — handles and routes incoming calls, manages out-of-hours responses and reduces the need for a dedicated receptionist to answer every call.
Voicemails transcribed to text and delivered to email — no more listening to every message. AI-powered sentiment analysis available for Gold Coast businesses that want visibility into the tone and outcome of customer calls.
Combine your VoIP phone system and IT support into a single managed package — one provider, one monthly bill, one point of contact for everything. Ask us about bundling VoIP with managed IT services for your Gold Coast business.
VoIP phone system setup for Gold Coast businesses is simpler than most owners expect. Instead of a physical PBX unit in a comms cabinet, your phone system runs on a cloud platform. Calls travel over your internet connection rather than a traditional phone line. The result is a business phone system that works from any location, on any device, without hardware to maintain or replace. For a small office in Southport or a professional services firm in Robina, the practical difference is a phone system that costs less per month, scales with your team and does not require a technician on-site every time you need to add a user.
The shift to VoIP has been driven by NBN availability across the Gold Coast. Most business premises in Burleigh Heads, Varsity Lakes, Helensvale and Coomera now have NBN connections with enough bandwidth to support multiple simultaneous VoIP calls without quality issues. A standard 25 Mbps NBN connection comfortably handles 10 or more concurrent calls. For businesses in areas with variable NBN performance, our platform includes quality-of-service settings that prioritise voice traffic over other internet activity — keeping call quality consistent even when the connection is under load.
SIP (Session Initiation Protocol) is the technology that makes VoIP work. SIP-compatible desk phones — including popular models from Yealink, Grandstream and Cisco — connect directly to our cloud PBX platform. If your existing handsets are SIP-compatible, they can be reprogrammed to work with our system at no additional hardware cost. If you are starting fresh, Yealink T-series phones are a reliable, cost-effective choice for Gold Coast offices that want a physical desk phone alongside or instead of a software-based solution.
Many Gold Coast businesses already use Microsoft 365 and Teams for internal communication. Direct routing connects our cloud PBX platform to your Teams environment so that your team can make and receive external calls — to and from regular phone numbers — directly inside the Teams app. No separate phone app. No second number. Your business number appears on outbound calls, and incoming calls ring in Teams on whatever device your staff are using at the time.
This works particularly well for businesses with staff who move between the office and home. A Gold Coast accounting practice in Nerang, for example, might have staff who work from the office three days a week and from home the other two. With Teams direct routing, their business phone follows them. They answer calls in Teams on their laptop at home the same way they would at their desk in the office. Clients call the same number. Nothing changes from the client's perspective.
For businesses that prefer a dedicated desk handset, certified Microsoft Teams phones — including Yealink Teams Phones — are available. These devices run the Teams app natively and are purpose-built for Teams calling. They look and function like a standard desk phone but are fully integrated with your Microsoft 365 environment. Call 07 3041 8993 to discuss whether direct routing or a Teams phone setup is the better fit for your Gold Coast office.
The AI attendant on our platform is not a basic recorded message system. It handles incoming calls intelligently — greeting callers, identifying the purpose of their call and routing them to the right person or department without a receptionist needing to intervene. For a Gold Coast business that receives a high volume of inbound calls, this means fewer missed calls and less time spent transferring callers between staff. Out-of-hours calls are handled automatically with configurable responses, so callers always reach a professional message rather than an unanswered ring.
Voicemail transcription converts recorded voicemails to text and delivers them to your email inbox. This is useful for any business where staff are frequently away from their desk — a Gold Coast trade business with staff on-site, a medical practice with clinicians in consultations, or a real estate office where agents are out on inspections. Reading a voicemail takes seconds. Listening to one takes longer and requires a quiet environment. Transcription removes that friction.
Sentiment analysis reviews call recordings and identifies the emotional tone of conversations — whether a customer call was positive, neutral or showed signs of frustration. For Gold Coast businesses that want to monitor customer service quality across a team, this provides a practical way to identify calls that need follow-up without listening to every recording manually. It is particularly relevant for businesses in customer-facing roles: retail support lines, service businesses, professional services practices. These are standard features on our platform — not premium add-ons.
For Gold Coast small and medium businesses, managing multiple IT providers creates unnecessary complexity. A separate IT support provider, a separate phone system provider and a separate Microsoft 365 reseller means three different invoices, three different support contacts and three different sets of account logins. When something goes wrong — and it will — each provider points to the others. Nobody takes ownership of the problem.
Bundling VoIP with managed IT through bcom ICT puts everything under one provider. Your monthly invoice covers IT support, device monitoring, Microsoft 365 management and your business phone system. When a call quality issue arises, the same team that manages your network also manages your phone system — they can diagnose the problem end-to-end rather than passing it between providers. For a Broadbeach professional services firm or a Coolangatta retail business, this simplicity has a real value that goes beyond the monthly cost.
The bundle pricing is straightforward. Your managed IT monthly fee covers your devices and support. Your VoIP fee is $25.00 + GST per user per month on top of that. Both appear on the same invoice. Call 07 3041 8993 to get a combined quote based on your team size and current IT setup.
Already using Microsoft 365 and Teams? Direct routing is the fastest way to replace your existing phone system without changing how your team works. Call 07 3041 8993 to discuss your setup.
We operate our own cloud PBX platform. That means we control the pricing, the configuration and the support — there is no third-party provider between you and a resolution when something needs attention for your Gold Coast business.
$25.00 + GST per user per month, unlimited standard AUS and NZ calls, no lock-in. Your Gold Coast business phone bill is the same every month — no per-minute surprises, no annual contract to negotiate out of.
Bundle your VoIP phone system with our managed IT services and pay one monthly invoice for everything. One provider, one point of contact, one bill — significantly simpler for a Gold Coast small business to manage.
AI attendant, voicemail transcription and sentiment analysis are not premium add-ons — they are part of what our platform delivers. Gold Coast businesses get enterprise-grade phone system features without enterprise-grade pricing.
bcom ICT (ABN 92 636 893 108) sets up and supports VoIP phone systems for businesses across the Gold Coast — Southport, Robina, Burleigh Heads, Nerang, Helensvale, Coomera and Varsity Lakes. Because our platform is cloud-based, most configuration and onboarding can be completed remotely — minimising disruption to your Gold Coast business. On-site handset installation is available where needed. Our VoIP service can be bundled with managed IT for a single monthly bill. Call 07 3041 8993 to discuss your requirements or book a consultation online.
Here is what the setup process looks like from your first call to your team making and receiving calls on the new system.
Call 07 3041 8993 and tell us how many users you need, whether you want to keep your existing phone numbers, whether you use Microsoft Teams, and whether you have existing SIP handsets. We provide an itemised quote — monthly cost, one-time setup fee and handset costs if applicable — before you agree to anything.
We set up your cloud PBX environment, allocate or port your existing numbers, configure call routing, hunt groups, voicemail, AI attendant and any Teams direct routing required. Most configuration is completed remotely — no site visit needed at this stage for software setup.
If you are using physical handsets we program and install them at your Gold Coast premises. If you are using Teams direct routing we connect your Microsoft 365 environment to our platform and test all call flows. Both can be done in the same visit if needed.
We test every number, every extension, every call flow and every AI feature before handover. We walk your Gold Coast team through making calls, transferring, checking voicemail and using any AI features — so your staff are confident from day one, not learning as they go.
Most VoIP setups completed within 1–3 business days from order. Number porting timeframes depend on your existing carrier.
Most Gold Coast VoIP projects we install fit one of these six patterns. The platform, the handsets and the cutover plan are sized to the scenario, not picked from a default.
Telstra and Optus have been retiring legacy ISDN and PSTN lines for several years and many Gold Coast businesses still on copper are getting cutover notices. We port the existing numbers to our hosted VoIP platform, supply SIP-compatible handsets where the existing ones can't be reused, and time the cutover so there is no gap in service.
Two or more sites — for example Southport and Burleigh, or Surfers and Coomera — needing a single phone system with internal extension dialling between locations, shared hunt groups and one auto-attendant. Cloud PBX makes this straightforward; we size the licensing, configure each site, and confirm call quality on each office's internet connection.
Field staff, on-call technicians and remote-working office staff needing a 4-digit extension that rings their mobile (without giving out their personal number). Our cloud PBX has a softphone app for iOS and Android and direct routing to Microsoft Teams — pick whichever fits the team's existing workflow.
When parts get hard to find or the system genuinely can't be expanded any more, we migrate to cloud PBX with new SIP handsets — and we are honest if the existing PBX is still good for another 2 years. We support all four major brands, so we will service the existing system as long as it makes economic sense.
Gold Coast restaurants, cafes and bars needing handsets that survive a busy floor — wall-mount, anti-microbial, easy speed-dial to suppliers, and integration with the booking system. We supply DECT cordless or fixed handsets to suit the venue, configure call routing for service hours and program speed-dial keys for the operator.
Direct Routing into Microsoft Teams so staff make and receive business calls from inside Teams on desktop, mobile, or a Teams-certified handset — same number, same dial plan, no separate softphone. Most useful for Gold Coast professional services, real-estate agencies and consulting businesses already running everything through Teams.
Our VoIP platform is $25.00 + GST per user per month. This includes unlimited outbound calls to Australian and New Zealand landlines and mobiles (fair use policy applies) — so your monthly bill is the same every month regardless of how many standard calls your team makes. There are no per-minute charges for standard AUS and NZ calls and no lock-in contract. The one-time setup fee is $100.00 + GST per user, which covers full system configuration, number porting or allocation, handset programming and staff onboarding. If you need new handsets, SIP phones and certified Microsoft Teams phones are available from approximately $350.00 per device. Call 07 3041 8993 for a quote based on your team size.
Yes. We connect our VoIP platform to your Microsoft Teams environment via direct routing — your team can make and receive business calls directly inside Teams on PC, Mac, iOS or Android without a separate phone app. Your business number appears on outbound calls, not a mobile number. You can also use certified Microsoft Teams phones such as Yealink Teams Phones for a dedicated desk handset that is fully integrated with Teams. If you are already using Microsoft 365 and Teams, direct routing is the simplest way to replace your existing phone system without changing how your team works. Call 07 3041 8993 to discuss your Microsoft 365 setup.
Not necessarily. If your existing desk phones are SIP-compatible, they can connect directly to our cloud PBX platform at no additional hardware cost. If your existing phones are not SIP-compatible or you want new handsets, we supply quality SIP phones from approximately $350.00 per device. If you are moving to Microsoft Teams direct routing, physical handsets become optional — your team uses Teams on their PC or mobile instead. Call 07 3041 8993 and describe your existing phones — we will advise whether they are compatible.
Our cloud PBX platform includes three AI features as standard. AI Attendant — an intelligent auto-attendant that handles and routes incoming calls, manages out-of-hours responses and reduces reliance on a receptionist for routine call routing. Voicemail Transcription — voicemails are automatically converted to text and delivered to your email inbox, so you can read messages without listening to recordings. Sentiment Analysis — AI-powered analysis of call recordings that identifies the tone and outcome of customer conversations, useful for Gold Coast businesses that want visibility into customer service quality. These features are part of the platform — not premium add-ons at extra cost. Call 07 3041 8993 to discuss how each feature would work for your team.
Yes — and for most Gold Coast small businesses it is the simplest arrangement. Bundle your VoIP phone system with our managed IT services and you have one provider covering your IT support, device monitoring, Microsoft 365 management and business phone system — all on a single monthly invoice. One point of contact for everything. Call 07 3041 8993 to discuss what a combined managed IT and VoIP package would cost for your Gold Coast business.
Yes. We can port your existing business phone numbers to our platform — your Gold Coast business keeps the same numbers your clients already have. Number porting typically takes 5–10 business days depending on your existing carrier. If you need new numbers we can allocate Gold Coast numbers immediately. We manage the porting process — you do not need to deal with your existing carrier directly. Call 07 3041 8993 and we will confirm whether your existing numbers are portable before you commit.
Related: PABX phone systems Gold Coast
Last updated: March 2026
